Scheduled servicing of alarms, CCTV, access control and intercoms for facility managers, strata and property managers and business owners across Perth. One contractor, one schedule, one report per site.
A security system that has not been tested is a system you are assuming works. On commercial sites the assumption is expensive: a backup battery that will not hold the panel through a power cut, a camera that dropped offline months ago, a duress button at reception that nobody has pressed since the day it was installed, an access controller that still lets in staff who left last year.
When we scope a new commercial site we ask the same first question every time: what is the current maintenance arrangement? The most common answer is that there is not one. Someone calls a technician when something breaks, and nobody owns the list of what is installed. A maintenance agreement replaces that with a documented asset register, a fixed cadence per system and a written report after every visit.
Insurers and monitoring centres often expect evidence that a monitored alarm is serviced at a set interval. Committees and owners expect a paper trail before they approve upgrade spend. A scheduled program gives you both without chasing it.
Every system on site is on the register and every visit works through the same checklist, so reports are comparable year to year.
A recent commercial site had a bank of four controller cabinets on one wall, feeding readers, exit buttons and an intercom across the building. Opening each cabinet and load-testing the backup batteries is the part of a visit that matters most on a site like that: the electronics outlive the batteries by a decade, and the batteries are the part that keeps you secure during a power cut.
Another site had duress buttons fitted at reception counters years earlier and no maintenance arrangement at all. Staff assumed they worked. Until a walk-test proves each button reaches the monitoring centre, that assumption is the only thing protecting the people behind the counter.
The oldest battery we have seen on a working panel was around twenty years old. The panel was fine. The first extended power outage would have taken the site offline with nobody the wiser.
Ad-hoc suits small sites with one system. Once a site has an alarm, cameras and controlled doors, or once you manage more than one site, the agreement is cheaper in hours and far cheaper in surprises.
Intercoms, car park access and common-area CCTV with reporting the committee can file.
Duress, controlled doors and cameras on sites where a failed system is a safety issue, not an inconvenience.
Multi-tenant buildings and managed portfolios needing one contractor across every site.
Perimeter detection, yard cameras and gate access that has to work after hours.
Depots, libraries, admin buildings and community facilities on a documented schedule.
Cash-handling cameras, duress and after-hours alarms across one venue or a chain.
Most maintenance agreements start with a site we did not install. That is normal. The baseline visit is where we earn the schedule: every panel, recorder, controller and reader is photographed and recorded, we confirm we can log in to each one, and anything already faulty is written up before the first scheduled service so there is no argument later about what we inherited.
Two things make the baseline go smoothly. First, installer codes and recorder logins: without them some panels can only be reset and reprogrammed, which is a bigger job. Second, any existing drawings, door schedules or user lists, however old. We rebuild them from site if they do not exist, but starting from something saves hours.
Our technicians have worked on Perth commercial systems for more than 21 years, across the brands listed below, so an unfamiliar panel is rarely unfamiliar for long.
Bosch Solution, DSC PowerSeries and Neo, Tecom Challenger, Inner Range Integriti and Inception, Ajax, Paradox, Ness, Hills Reliance.
Hikvision, Dahua, Uniview, Axis, Hanwha, Avigilon, Ubiquiti UniFi Protect, Milestone VMS.
Gallagher, Inner Range, HID readers and credentials, UniFi Access, Tecom.
Akuvox, Aiphone, 2N, Hikvision, Dahua, Kocom, Urmet, Comelit, Fermax.
Most commercial sites run a 6-monthly or 12-monthly schedule. Monitored alarm systems and sites with insurer conditions are usually on the 6-monthly end; CCTV and access control are commonly 12-monthly with a remote health check in between. We set the cadence per system when we build your asset register, and it is written into the agreement so nothing depends on someone remembering.
Yes. Most of the sites we take on were installed by someone else. The first visit is a documented baseline: we record every panel, recorder, controller and reader on site, confirm we can log in to each one, note anything already faulty, and only then start the schedule. Have your installer codes and logins ready; without them the only path on some panels is a full reprogram.
A written service report per site: what was tested, what passed, what was replaced (batteries, detectors, drives), what we recommend, and photos of anything that needs a decision. Facility managers use it for their own compliance files and for justifying upgrade budgets to owners or committees.
Yes. Multi-site portfolios get one schedule, one asset register, one report format and one point of contact for alarms, CCTV, access control and intercoms across every site. That is usually the reason property and facility managers move to us from separate alarm, camera and door contractors.
Minor items such as a backup battery, a detector or a loose termination are fixed on the spot where we carry the part. Anything larger is written up with a quote so you can approve it separately. We do not swap equipment without your sign-off.
Bosch, DSC, Tecom Challenger, Inner Range Integriti and Inception, Gallagher, Ajax, Paradox, Ness, Hills, Hikvision, Dahua, Uniview, Axis, Ubiquiti UniFi, Akuvox, Aiphone, Kocom, 2N and most other commercial platforms installed in Perth. If your panel is not on this list, send us a photo of it and we will tell you straight away whether we can service it.
Tell us what is installed, how many sites, and whether you have an existing arrangement. We will come back with a maintenance proposal per site and a cadence for each system.