Terms of Service

These Terms of Service ("Terms") govern your use of Great White Security's website and services. By accessing our website or engaging our security installation services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our website (greatwhitesecurity.com) or engaging our security installation services in Perth, Western Australia, you agree to:

• Comply with these Terms of Service
• Comply with all applicable laws and regulations
• Provide accurate and truthful information
• Use our services in good faith

If you do not agree to these Terms, you must not use our website or services.

2. Services Provided

2.1 Security Installation Services

Great White Security provides professional security system installation and maintenance services, including:

• CCTV camera installation and configuration
• Alarm system installation and monitoring setup
• Access control system installation
• Intercom system installation
• Security system maintenance and repairs
• Security consultations and assessments

2.2 Service Scope

Services are provided:

• Across Perth metropolitan area and surrounding regions
• During standard business hours (Monday-Friday, 8am-5pm) unless otherwise arranged
• Subject to site accessibility and technical feasibility
• In accordance with WA regulations and Australian standards

3. Quotes and Pricing

3.1 Information Not Binding

3.2 Quote Validity

• Written quotes are valid for 30 days from the date of issue
• Quotes are based on information provided by the customer and site assessment
• Pricing may change if project scope changes or unforeseen issues arise
• Additional costs will be communicated and approved before proceeding
• Formal written proposals supersede any general website information

3.2 Payment Terms

• Deposits: A deposit (typically 30-50%) may be required to secure booking and order equipment
• Payment methods: We accept bank transfer, credit/debit card, and cash
• Payment timing: Final payment is due upon completion of installation and customer acceptance
• Late payments: Overdue invoices may incur interest charges at 2% per month

3.3 Cancellation Policy

• Cancellations more than 48 hours before scheduled installation: Full deposit refund minus equipment restocking fees (if applicable)
• Cancellations less than 48 hours before installation: 50% deposit retention
• Same-day cancellations: Full deposit retention
• Equipment already ordered for your project is non-refundable

4. Customer Responsibilities

4.1 Before Installation

Customers must:

• Provide accurate property information and access requirements
• Obtain necessary permissions (landlord approval, strata consent, council permits if required)
• Ensure safe access to installation areas
• Disclose any site-specific hazards or concerns
• Arrange for power and internet connectivity where required

4.2 During Installation

Customers must:

• Provide clear access to installation areas
• Secure pets and ensure worker safety
• Be available for consultation and decision-making
• Notify us immediately of any concerns

4.3 After Installation

Customers must:

• Test and accept the installed system promptly
• Maintain systems according to manufacturer recommendations
• Notify us of any issues within warranty period
• Not tamper with or modify systems without professional consultation

5. Warranties and Guarantees

5.1 Installation Workmanship Warranty

What IS Covered (Installation Defects):

• Improper cable terminations or loose connections due to installation error
• Incorrect mounting or installation techniques that fail prematurely
• Configuration errors or programming mistakes made during installation
• Poor workmanship that causes system malfunction

What is NOT Covered (Materials & Environmental):

• Cable degradation from UV exposure, weather, or age
• Conduit cracking or material breakdown over time
• Screw/fastener corrosion from coastal salt air or environmental conditions
• Material deterioration from Perth's extreme heat, sun exposure, or storms
• Normal wear and tear of any components or materials
• Damage from external factors (water ingress, pest damage, impacts)

Example: If a camera mount fails because we used the wrong screws or installed it incorrectly, that's covered. If the mount's screws corrode after 5 years of coastal exposure, that's NOT covered (material degradation, not workmanship).

5.2 Equipment Warranty

• Equipment is covered by manufacturer warranties (typically 1-5 years depending on product)
• We facilitate warranty claims and repairs on your behalf
• Replacement equipment may be provided during warranty repairs (subject to availability)

5.3 Warranty Exclusions

Warranties do not cover:

• Damage from accidents, misuse, or unauthorized modifications
• Normal wear and tear (e.g., battery degradation, cosmetic wear)
• Damage from extreme weather events, power surges, or natural disasters
• Issues caused by third-party service or repairs
• Software bugs or third-party app issues beyond our control

6. Limitation of Liability

6.1 Service Limitations

Great White Security provides security systems to deter crime and provide evidence. We cannot guarantee:

• Prevention of all break-ins or security incidents
• 100% system uptime (equipment failures, internet outages, power failures may occur)
• Police response times or actions
• Complete protection against all security threats

6.2 Liability Cap

Our total liability for any claim is limited to:

• The amount paid for the specific service or product in question, or
• Re-performance of the defective service

6.3 Exclusion of Consequential Damages

We are not liable for:

• Loss of property due to burglary or security breach
• Personal injury or death
• Business interruption or lost profits
• Indirect, consequential, or punitive damages

Important: Security systems are deterrents and evidence-gathering tools. Customers should maintain appropriate insurance coverage for property and liability protection.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Great White Security or our licensors and is protected by Australian and international copyright laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse-engineer or modify our software or systems

8. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. We collect, use, and protect personal information in accordance with Australian Privacy Principles (APPs).

8.1 CCTV Privacy Compliance

Customers who install CCTV systems must:

• Comply with WA Surveillance Devices Act and Privacy Act
• Display appropriate signage indicating CCTV surveillance
• Not record public areas, neighbors' properties, or private spaces without consent
• Secure footage and restrict access to authorized persons only

9. Dispute Resolution

9.1 Complaint Process

If you have a complaint or dispute:

1. Step 1: Contact us directly at hello@greatwhitesecurity.com or 0413 346 978
2. Step 2: We will acknowledge your complaint within 2 business days
3. Step 3: We will investigate and respond within 10 business days
4. Step 4: If unresolved, we'll work toward a mutually acceptable solution

9.2 Escalation

If you are not satisfied with our resolution, you may contact:

• Consumer Protection WA: www.consumerprotection.wa.gov.au | 1300 304 054
• Small Business Development Corporation (SBDC): For business-related disputes

9.3 Governing Law

These Terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

10. Termination

We reserve the right to:

• Refuse service to anyone for any lawful reason
• Terminate ongoing service contracts for breach of these Terms
• Suspend services for non-payment

Customers may terminate service contracts by providing written notice, subject to cancellation terms in Section 3.3.

11. Indemnification

You agree to indemnify and hold harmless Great White Security, its employees, and contractors from any claims, damages, or expenses arising from:

• Your misuse of security systems
• Violation of privacy laws or regulations
• Breach of these Terms
• Unauthorized system modifications

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters, severe weather, or pandemics
• Government actions or regulations
• Supplier delays or equipment shortages
• Labor disputes or strikes
• Utility failures or internet outages

13. Changes to Terms

We may update these Terms periodically. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of updated Terms.

For significant changes, we will notify customers via email or prominent website notice.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any signed written proposals or service agreements, constitute the entire agreement between you and Great White Security.

Order of Precedence: In the event of any conflict between website information, these Terms, and a signed written proposal/agreement, the signed written proposal or agreement takes precedence and is the binding document.

16. Contact Information

For questions about these Terms of Service: