Terms of Service

These Terms of Service ("Terms") govern your use of Great White Security's website and services. By accessing our website, engaging our services, making payment, or accepting a quote, you agree to be bound by these Terms. Please read them carefully.

1. Definitions

• "Agreement" means the agreement deemed to exist when a Quotation is accepted by the Client.
• "Central Monitoring Station" means the 24-hour control room responsible for remote monitoring of alarm systems, CCTV, and related devices.
• "Client" or "Customer" means the purchaser of Equipment and/or Services.
• "Company", "We", "Us", "GWS" means Great White Security Systems Pty Ltd, its staff, agents, and authorised subcontractors.
• "Equipment" means the goods and items detailed in the Quotation.
• "Monitoring" means the monitoring services as detailed in the Monitoring Agreement.
• "Quotation" means the quotation for installation of Equipment and supply of Services.
• "Services" means all services provided including installation, monitoring, maintenance, and repairs.
• "Site" means the address where Services are to be provided.

2. Acceptance of Terms

By using our website (greatwhitesecurity.com) or engaging our security services in Perth, Western Australia, you agree to:

• Comply with these Terms of Service
• Comply with all applicable laws and regulations
• Provide accurate and truthful information
• Use our services in good faith

2.1 Formation of Agreement

An Agreement is formed and these Terms become binding when any of the following occurs:

• You sign a written quotation or proposal
• You confirm acceptance of a quotation via email or in writing
• You make any payment (deposit, full payment, or recurring payment)
• You click "Accept" or similar confirmation when paying via our payment processor (Stripe)
• You allow work to commence on site

Once accepted, the Agreement becomes binding and costs may be incurred on your behalf which we may seek to recover in the event of cancellation.

If you do not agree to these Terms, you must not use our website or services.

3. Services Provided

3.1 Security Installation Services

Great White Security provides professional security system installation and maintenance services, including:

• CCTV camera installation and configuration
• Alarm system installation and monitoring setup
• Access control system installation
• Intercom system installation
• Security system maintenance and repairs
• Security consultations and assessments
• Coordination and dispatch of licensed electrical contractors where electrical work is required
• Coordination of other specialist trades as required (data cabling, locksmiths, etc.)

3.2 Service Scope

Services are provided:

• Across Perth metropolitan area and surrounding regions
• During standard business hours (Monday-Friday, 8am-5pm) unless otherwise arranged
• Subject to site accessibility and technical feasibility
• In accordance with WA regulations and Australian standards

3.3 Electrical and Specialist Trade Work

Great White Security is not a licensed electrical contractor. We are a security systems integrator holding WA Security Agent Licence 79960. Where electrical work is required (such as new power points, circuit modifications, or mains wiring), we will coordinate and dispatch appropriately licensed electrical contractors on your behalf. Any electrical work will be performed by licensed electricians and may be quoted separately. The same applies to other specialist trades we may coordinate on your behalf.

3.4 Subcontracting

We reserve the right to assign or subcontract any or all Services without prior notification to the Client. All subcontractors are vetted and appropriately licensed for their scope of work.

4. Quotes and Pricing

4.1 Website Information Not Binding

Information on this website (including pricing, specifications, packages, and service descriptions) is general in nature and for informational purposes only. It does not constitute a binding offer or contract. All pricing displayed on the website is indicative only and may change without notice. Final pricing will be confirmed in your formal quotation. We reserve the right to modify, withdraw, or change any offers, discounts, promotions, or pricing at any time without prior notice. All services are subject to formal quotations provided directly to you. Quotations and written proposals supersede any website information.

4.2 Quote Validity and Scope

• Written quotes are valid for 30 days from the date of issue
• Quotes are based on information provided by the customer and site assessment
• Only items expressly listed in the quotation are included
• Any additional parts or works are chargeable at the applicable rate
• Pricing may change if project scope changes or unforeseen issues arise
• Additional costs will be communicated and approved before proceeding
• Final mounting locations depend on cable and mounting access - to be confirmed by on-site technician
• Any discounts, promotions, or special offers must be claimed at the time of quotation and will not be applied retrospectively

4.3 Service Call and Troubleshooting

Service call terms and pricing will be communicated via SMS, email, quotation, or Stripe prior to booking. General service call conditions:

• Service calls include a specified amount of technical labour as communicated at time of booking
• Additional time beyond the included amount may be automatically charged at the applicable hourly rate, billed in 30-minute increments
• No parts or materials are included unless quoted separately
• Service calls assume free and safe access to all equipment
• If equipment is found to be seized, corroded, damaged, or non-serviceable, troubleshooting will cease and replacement or upgrade options will be recommended
• Fault resolution is not guaranteed

4.4 Technical Limitations

• License plate capture: Dependent on many variables including lighting conditions, whether vehicles are stationary or moving, vehicle speed, license plate illumination and cleanliness, obstructions, and distance from cameras
• App connectivity: Assumes customer has working internet with sufficient speed for remote access and a spare router port available
• Wireless devices: Assumes sufficient Wi-Fi signal is available at device locations
• Customer devices: Customer smartphones must be present during installation if app setup is required. We assume customer phones are compatible and able to install/run required apps

5. Payment Terms

5.1 Project Payments

Payment is required in advance to secure bookings and order equipment. Payment terms and amounts will be communicated via SMS, email, quotation, or Stripe. Our standard payment options are:

• Full prepayment: Payment in full prior to commencement of work
• Split payment: Deposit to secure booking, with the remaining balance charged to your saved card on file upon completion
• Payment methods: We accept credit/debit card (preferred), bank transfer, and cash
• Late payments: Overdue invoices may incur interest charges

5.2 Card on File Authorisation

By providing your payment card details, you authorise Great White Security to securely store your card on file and charge it for: (a) the remaining balance upon completion of work, (b) any additional approved charges arising during the project, and (c) recurring services you have subscribed to. You will receive notification prior to any charge being processed. You may revoke this authorisation at any time by contacting us in writing.

5.3 Recurring Services (Monitoring & Maintenance)

• Monitoring and prepaid maintenance plans are payable quarterly in advance
• Payments will be automatically charged to your card on file unless alternative arrangements are made
• If monitoring fees remain unpaid 14 days after the due date, we may immediately suspend or terminate monitoring services without notice
• Alarm monitoring pricing may be based on specific schedules (e.g., overnight monitoring only). More than 8 events per month may require a plan review and potential increase

5.4 Retention of Ownership

Equipment shall remain the property of Great White Security until payment is received in full. In the event that payment is not received when due, we reserve the right (without serving notice) to retake possession of the Equipment, and the Client authorises us to enter the premises to reclaim the Equipment. Making good following removal under such circumstances is the responsibility of the Client.

5.5 Debt Recovery

Any expenses, costs, or disbursements incurred in recovering monies from the Client, including debt collection agency fees and solicitor's costs, shall be paid by the Client on demand.

6. Cancellation Policy

• Cancellations more than 48 hours before scheduled work: Deposit refund minus equipment restocking fees (if applicable)
• Cancellations less than 48 hours before scheduled work: Partial or full deposit retention
• Same-day cancellations or no-shows: Full deposit retention
• Equipment already ordered for your project is non-refundable
• The Agreement may only be cancelled with the written consent of Great White Security, who retain the right to claim for any costs incurred subsequent to acceptance of the Quotation

7. Customer Responsibilities

7.1 Site Access Requirements

Great White Security requires full and free access to all areas of the Site containing security equipment for the duration of works. This includes:

• Removing vehicles or equipment that may obstruct access to install locations
• Ensuring work can commence at the appointed day and time
• Having the Client or authorised representative available on Site
• Delays in access or return attendances required due to access restrictions may be chargeable at applicable service rates

7.2 Before Installation

Customers must:

• Provide accurate property information and access requirements
• Obtain necessary permissions (landlord approval, strata consent, council permits if required)
• Ensure safe access to installation areas
• Disclose any site-specific hazards or concerns
• Arrange for power and internet connectivity where required
• Provide spare internet router port and ensure working internet for app connectivity

7.3 Asbestos Disclosure

The Client must advise Great White Security of the presence of Asbestos or Asbestos Containing Materials (ACMs) on any site prior to the commencement of works. The Client must provide the site's Asbestos Register for viewing by our staff. Failure to disclose may result in immediate cessation of works and additional charges.

7.4 Site-Specific Inductions

No allowance has been made for Client and/or site-specific inductions in quotations unless otherwise stated. Time required to complete inductions will be charged at the applicable service rate in addition to the quoted amount.

7.5 IT and Network Access

Where required, the Client or their IT department is responsible for providing all required information and access rights to allow work to be completed, including network credentials, port forwarding, firewall rules, and remote access configuration.

7.6 During Installation

Customers must:

• Provide clear access to installation areas
• Secure pets and ensure worker safety
• Be available for consultation and decision-making
• Have smartphones present for app configuration
• Notify us immediately of any concerns

7.7 After Installation

Customers must:

• Test and accept the installed system promptly
• Maintain systems according to manufacturer recommendations
• Notify us of any issues within warranty period
• Not tamper with or modify systems without professional consultation
• Test detection devices weekly to ensure they continue to operate satisfactorily

7.8 System Changes and Re-Assessment

Any significant changes to the Site (e.g., storage of goods, valuable items, building alterations) may affect the risk factor. The Client is advised to contact us to arrange a re-assessment of the suitability of the equipment.

8. Installation

8.1 Scheduling

We will endeavour to install Equipment as soon as possible following acceptance of the Quotation, subject to the availability of parts and labour. We shall not be liable for any loss or damage caused by any delay, inability, or failure to deliver or install Equipment.

8.2 Site Modifications

If we are requested to remove, alter, or modify any obstructions to complete the installation, we shall not be liable for any direct or indirect losses or damages arising from such alterations or modifications.

8.3 Making Good Exclusions

Unless explicitly quoted and agreed in writing, making good is excluded from all quotations. This includes but is not limited to:

• Painting, touch-ups, or colour matching of any surfaces
• Plastering, patching, or filling of holes (including holes from removed equipment)
• Replacement or repair of surfaces where new equipment is a different size or shape to equipment being replaced
• Repair of tiles, render, cladding, or other facade materials
• Restoration of gardens, landscaping, or paving disturbed during installation
• Repair or replacement of ceiling tiles, panels, or coverings
• Any cosmetic rectification following equipment removal or relocation

Where new equipment differs in size from equipment being replaced, visible marks, holes, or outlines from the original equipment are the Client's responsibility to address.

8.4 Existing Customer Infrastructure

Great White Security is not responsible or liable for the performance, condition, or functionality of existing customer infrastructure, including but not limited to:

• Internet connection, speed, reliability, or router configuration
• Existing electrical wiring, power points, or switchboards
• Existing cabling, conduits, or data infrastructure
• Pre-existing security equipment not supplied by us
• Network switches, modems, or IT infrastructure
• Building structure, access points, or mounting surfaces

Any issues arising from existing infrastructure that impact the installation or operation of our Equipment are the Client's responsibility to rectify. Additional charges may apply if work is delayed or complicated by existing infrastructure issues.

8.5 Risk Transfer

Liability and risk in relation to Equipment shall pass to the Client upon delivery of the Equipment to the Site.

9. Post-Installation Support

9.1 Settings and Configuration Changes

After installation, requests for changes to system settings, configurations, or adjustments (such as motion sensitivity, recording schedules, user access, or notification settings) may be provided at our discretion. Where support is provided:

• Support will be scheduled at a time that suits our availability
• Simple changes may be provided at no charge as a goodwill gesture, at our sole discretion
• Complex changes, multiple requests, or extensive reconfiguration may incur charges at our standard service rates
• Remote support (where technically possible) may be offered as an alternative to on-site attendance
• We are not obligated to provide unlimited free support for settings changes after installation

9.2 Training and Handover

Basic training on system operation is provided at the time of installation. Additional training sessions requested after handover may be chargeable.

10. Warranties and Guarantees

10.1 Equipment Warranty

Equipment is covered by the manufacturer's warranty as specified for each product. Warranty periods vary by manufacturer and product type. Warranty work conducted during normal business hours (Monday-Friday, 8am-5pm excluding WA public holidays) incurs no labour charge. Exceptions may be discussed on a per-project basis.

10.2 Installation Workmanship Warranty

Unless otherwise stated, workmanship is warranted for 12 months from installation. This covers only the quality of installation labour and does NOT cover materials, components, or natural wear over time.

What IS Covered (Installation Defects):

• Improper cable terminations or loose connections due to installation error
• Incorrect mounting or installation techniques that fail prematurely
• Configuration errors or programming mistakes made during installation
• Poor workmanship that causes system malfunction

What is NOT Covered (Materials & Environmental):

• Cable degradation from UV exposure, weather, or age
• Conduit cracking or material breakdown over time
• Screw/fastener corrosion from coastal salt air or environmental conditions
• Material deterioration from Perth's extreme heat, sun exposure, or storms
• Normal wear and tear of any components or materials
• Damage from external factors (water ingress, pest damage, impacts)

Example: If a camera mount fails because we used the wrong screws or installed it incorrectly, that's covered. If the mount's screws corrode after 5 years of coastal exposure, that's NOT covered (material degradation, not workmanship).

10.3 Pre-Existing Equipment

Where Equipment is being installed in conjunction with pre-existing equipment:

• No warranty of any kind shall be extended to said pre-existing equipment
• We make no representation as to the interoperability or compatibility of our Equipment with pre-existing equipment
• We take no liability for any failure of Equipment to interoperate or coexist with pre-existing equipment
• Where damage or failure of Equipment is related to its connection or interoperation with pre-existing equipment, warranty on the Equipment shall be deemed null and void

10.4 Elevated Work Platform (EWP) Exclusions

The provision of Elevated Work Platforms (EWPs) is excluded from warranty works. EWPs required for warranty attendances must be organised by the Client or will be charged at standard EWP rates.

10.5 Warranty Exclusions

Warranties do not cover:

• Damage from accidents, misuse, or unauthorised modifications
• Normal wear and tear (e.g., battery degradation, cosmetic wear)
• Damage from extreme weather events, power surges, or natural disasters
• Issues caused by third-party service or repairs
• Software bugs or third-party app issues beyond our control
• Equipment not originally supplied and installed by Great White Security

11. Monitoring Services

11.1 Monitoring Agreement

Where Equipment includes a monitored alarm, we will enable such Equipment to be electronically monitored in consideration of the payment of a monitoring fee. Fee details and terms are set out in the Monitoring Agreement to be executed prior to commencement of monitoring service.

11.2 Monitoring Limitations

The Client acknowledges that we do not warrant or represent that the Equipment, Central Monitoring Station equipment, telephone line, or any other communication link between the alarm and the Central Monitoring Station will in all cases carry out the functions for which they are designed or that they may not be circumvented.

12. Limitation of Liability

12.1 Equipment Limitations

The Client acknowledges that security equipment may detect and deter but cannot always prevent unlawful access, theft, or other unlawful activity. Detection devices have operating limitations and their effectiveness may change due to environmental factors (including dust, insects, and extreme weather conditions).

12.2 Service Limitations

Great White Security provides security systems to deter crime and provide evidence. We cannot guarantee:

• Prevention of all break-ins or security incidents
• 100% system uptime (equipment failures, internet outages, power failures may occur)
• Police response times or actions
• Complete protection against all security threats

12.3 Equipment Selection

The Client acknowledges that Equipment selected is based on the Client's assessment of cost, risk, and desired extent of coverage, and that any limitations of the Equipment selected have been explained and are understood and accepted.

12.4 Liability Cap

Our total liability for any claim is limited to, at our option:

• The amount paid for the specific service or product in question
• In the case of Equipment: replacement or repair of goods
• In the case of Services: supply of the Services again

12.5 Exclusion of Consequential Damages

We are not liable for:

• Loss of property due to burglary or security breach
• Personal injury or death
• Business interruption or lost profits
• Indirect, consequential, or punitive damages
• Any direct or indirect losses arising from Equipment's failure to operate, deter, or detect

Security systems are deterrents and evidence-gathering tools. Customers should maintain appropriate insurance coverage for property and liability protection.

12.6 Australian Consumer Law

These Terms shall be read subject to any implied terms, conditions, or warranties imposed by the Competition and Consumer Act 2010 (Cth), the Sale of Goods Act, or any other Commonwealth or State legislation insofar as such legislation prevents the exclusion or modification of any such term, condition, or warranty.

13. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Great White Security or our licensors and is protected by Australian and international copyright laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorisation
• Reverse-engineer or modify our software or systems

14. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. We collect, use, and protect personal information in accordance with Australian Privacy Principles (APPs).

14.1 CCTV Privacy Compliance

Customers who install CCTV systems must:

• Comply with WA Surveillance Devices Act and Privacy Act
• Display appropriate signage indicating CCTV surveillance
• Not record public areas, neighbours' properties, or private spaces without consent
• Secure footage and restrict access to authorised persons only

15. Dispute Resolution

15.1 Complaint Process

If you have a complaint or dispute:

1. Step 1: Contact us directly at hello@greatwhitesecurity.com or 0413 346 978
2. Step 2: We will acknowledge your complaint within 2 business days
3. Step 3: We will investigate and respond within 10 business days
4. Step 4: If unresolved, we'll work toward a mutually acceptable solution

15.2 Escalation

If you are not satisfied with our resolution, you may contact:

• Consumer Protection WA: www.consumerprotection.wa.gov.au | 1300 304 054
• Small Business Development Corporation (SBDC): For business-related disputes

15.3 Governing Law

These Terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

16. Termination

We reserve the right to:

• Refuse service to anyone for any lawful reason
• Terminate ongoing service contracts for breach of these Terms
• Suspend services for non-payment

Customers may terminate service contracts by providing written notice, subject to cancellation terms in Section 6.

17. Indemnification

You agree to indemnify and hold harmless Great White Security, its employees, and contractors from any claims, damages, or expenses arising from:

• Your misuse of security systems
• Violation of privacy laws or regulations
• Breach of these Terms
• Unauthorised system modifications
• Failure to disclose asbestos or site hazards

18. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters, severe weather, or pandemics
• Government actions or regulations
• Supplier delays or equipment shortages
• Labour disputes or strikes
• Utility failures or internet outages

19. Changes to Terms

We may update these Terms periodically. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of updated Terms.

For significant changes, we will notify customers via email or prominent website notice.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, any Monitoring Agreement, and any accepted quotations or service agreements, constitute the entire agreement between you and Great White Security.

Order of Precedence: In the event of any conflict between these Terms and a signed written proposal or accepted quotation, the signed written proposal or accepted quotation takes precedence.

The Client acknowledges that they do not rely on any warranty or representation made by or on behalf of the Company other than those set out in these Terms and any written quotation.

22. Contact Information

For questions about these Terms of Service:

Great White Security
ABN: 40 765 762 050
WA Security Agent Licence: 79960
Email: hello@greatwhitesecurity.com
Phone: 0413 346 978
Business Hours: Monday-Friday, 8:00am - 5:00pm (Perth time)
Website: greatwhitesecurity.com