Privacy Policy

Great White Security ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our security installation services in Perth, Western Australia.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Request a quote or consultation
• Contact us via phone, email, or contact form
• Subscribe to our newsletter or updates
• Book security installation services

This information may include:

• Contact details: Name, email address, phone number, postal address
• Property information: Address, property type, security requirements
• Service details: Types of security systems requested, installation preferences
• Payment information: Billing address, payment method details (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device information: IP address, browser type, operating system
• Usage data: Pages visited, time spent on pages, referring website
• Location data: General geographic location (city/region level) based on IP address

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Deliver relevant marketing content

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• Process and fulfill your security installation requests
• Communicate about service appointments, installations, and maintenance
• Provide customer support and respond to inquiries
• Send service-related notifications and updates

2.2 Business Operations

• Process payments and manage billing
• Maintain accurate business records
• Comply with legal and regulatory requirements
• Prevent fraud and ensure security

2.3 Marketing and Communications

• Send promotional emails about services, offers, and updates (with your consent)
• Provide relevant content and recommendations
• Conduct market research and gather feedback

Note: You can opt-out of marketing communications at any time by clicking "unsubscribe" in emails or contacting us directly.

2.4 Website Improvement

• Analyze website usage to improve functionality
• Optimize user experience and navigation
• Test new features and services

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

Third-party vendors who assist with business operations:

• Payment processors: To process secure transactions
• Email service providers: To send communications
• Cloud storage providers: To store business data securely
• Analytics providers: To analyze website usage (e.g., Google Analytics)

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations, court orders, or regulatory requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access controls: Restricted access to personal information
• Secure storage: Protected servers and databases
• Regular audits: Security assessments and updates

Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide services and fulfill contractual obligations
• Comply with legal and regulatory requirements (e.g., tax records, warranty claims)
• Resolve disputes and enforce agreements

When information is no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

Under Australian Privacy Principles (APPs), you have the right to:

6.1 Access Your Information

Request a copy of the personal information we hold about you.

6.2 Correct Inaccurate Information

Request correction of any inaccurate or incomplete personal information.

6.3 Delete Your Information

Request deletion of your personal information (subject to legal retention requirements).

6.4 Object to Processing

Object to certain uses of your information, such as marketing communications.

6.5 Data Portability

Request a copy of your information in a portable format.

To exercise these rights, contact us at:

7. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):