Virtual Concierge Perth
Remote concierge and verification workflows (Perth Metro)
Remote Operations and Verification
A virtual concierge supports sites that need controlled access and verification—without requiring an on-site guard station for every workflow.
This can include intercom workflows, gate/boom gate verification, and after-hours access management depending on your site.
We’ll design the technology and the response plan around how your site operates, with clear rules and auditability.
Prefer a quick answer? Call 0413 346 978 or send a message with your suburb and a photo of the keypad/handset if available.
How It Works
Scope the site and goals
We confirm the risk profile, hours of operation, sensitive areas, and what “action” should look like for your site.
Set up verified triggers
We configure alarm/CCTV triggers for after-hours conditions and ensure events can be verified responsibly before unnecessary escalations.
Agree the response plan
We document who to contact, when to escalate, and how to handle day vs night behaviour without publishing sensitive procedures online.
Verify and respond
When events occur, the goal is simple: reduce nuisance actions and get fast action when something real is happening.
Common Issues We Attend
Intercom & Visitor Workflows
Handle visitor/contractor access workflows with verification
Gates & Boom Gates
Remote gate workflows designed around safety and site rules
After-Hours Deliveries
Verify and manage access workflows when staff are not on site
Audit and Accountability
Structured workflows and records for commercial sites
Reduce Staffing Burden
Support access workflows without relying on multiple shifts onsite
Security and Compliance
Keep sensitive procedures off the public web; implement access controls and logging
How Remote Operations Works (High Level)
Remote operations is about structured, auditable workflows—verify the situation, follow the agreed plan, and reduce unnecessary disruptions.
Diagnostics & Checks
- ✓ Existing intercom/access systems and how access is currently managed
- ✓ Site-specific workflows (visitors, contractors, deliveries)
- ✓ Camera coverage for verification where appropriate
- ✓ Safety and compliance considerations
- ✓ Response plan design and escalation paths
- ✓ Testing and verification of the end-to-end workflow
Typical Outcomes
- ✓ More consistent and auditable access workflows
- ✓ Reduced site disruption and fewer unnecessary escalations
- ✓ Better after-hours handling for deliveries/contractors
- ✓ Improved visibility and accountability for access events
- ✓ A response plan that matches real operations
Call or message us with your site type, suburb, and what you want to achieve. We’ll recommend a safe setup and, if required, arrange 24/7 monitoring through Australian monitoring partners.
For security reasons we don’t publish or email reset sequences, default codes, or programming steps.
Privacy, Safety & Compliance
We take privacy seriously. Any monitoring/verification setup should be designed to respect lawful use, signage requirements (where applicable), and appropriate access controls.
We don’t publish or email sensitive reset/programming steps, default codes, or response procedures on public pages.
For emergencies or immediate danger, always call 000 first.
FAQs
Do you cover Perth Metro?
Yes. We service Perth Metro suburbs daily. If you’re unsure, send your suburb via the contact form and we’ll confirm availability.
Can you help with systems installed by another company?
Yes. We can usually diagnose and service existing systems regardless of who originally installed them, as long as the system can be worked on safely and legally.
Can you email me reset or programming steps?
No. For security reasons we don’t publish or send sensitive reset/programming steps. We can help you safely by phone and attend on-site if required.
How does booking work?
Call or submit the form with the brand/model (if known), symptoms and suburb. We’ll confirm the safest next step and book a technician if required.
Book a Perth Metro Call-Out
We’ll diagnose the fault properly and get your system stable again—without unsafe guesswork.